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Install Adobe CS5, what an experience

Posted in Do not Panic, Opinion, Reviews, Trouble shooting by xding78 on May 8, 2010

If you have Adobe Flash Catalyst prerelease version installed already, make sure to Run – Adobe CS5 Cleaner Tool first. Here is why.

I’ve got a Web Premium package. I put in the installation disk, wait for installation initialization. Everything works fine except for that there is a red cross next to Adobe Flash Catalyst CS5.


Catalyst is one reason that I’m so interested in CS5. But I decided to install the rest first.

After the installation, I uninstalled Catalyst with Revo Uninstaller. Revo did find a lot of stuff left behind by Catalyst, some are very deeply hidden. “That shall do it” I thought, but I was wrong.

I ran the CS5 installation again, THE SAME THING HAPPENED!!!!

I then went to Google for advice, here is the solution I’ve found:

Run – Adobe CS5 Cleaner Tool first 

According to this article not only that I have to uninstall all the newly installed CS5 application but also that I have to run several tools and restart twice in order to clean up Catalyst completely.
Why so complicated!!??

Anyway the Adobe CS5 Cleaner Tool does work very well. It magically removed all the trace in a blink. The same tool can also be used to thoroughly remove CS4 and CS3. Long live command line scripting!

What makes me wonder is that why this procedure is not integrated into the installation process?
why not offer to remove the prerelease Catalyst for me instead of blocking me from installing it?

I was always on Adobe’s side when Apple publicly criticize Adobe Flash. Now I think perhaps Apple does have a good point. Move aside the business stuff, there are some serious technical issues. Anyway if they couldn’t even make the installation user-friendly what else to expect?

The very user experience starts from installation.

Adobe might blame Windows for the installation issues; if so, though, why don’t I have this problem while installing hundreds of other applications on Windows? Then how to explain the much worse experience on Linux and Mac? Even on the most Adobe-friendly environment, Windows, things like this happened. What to expect on other platforms?

It just keep reminding me HOW IMPORTANT user experience IS. You might just lose your most loyal users in one installation.